Frequently asked questions
What is field compliance software for utilities contractors?
It is one system for the records a field job produces: permit and traffic management checks, pre-works condition, excavation and joint photographs, reinstatement layers and depths, and the client evidence pack. Insite captures each of those on a phone at the job and holds them against the job number.
Can we make photographs mandatory before a job closes?
Yes. Required evidence is built into the job form, so the crew cannot close the job until the photographs are attached: pre-works condition, the exposed joint or duct, and a photograph per backfill layer where the contract asks for one. Missing evidence is visible to the supervisor while the crew is still on site rather than a week later.
How does it help with reinstatement disputes?
Depths and materials are recorded layer by layer as the excavation is backfilled, each with its own photograph and time stamp. When a defect notice arrives twelve months later you answer it with the evidence from the day rather than reconstructing what probably happened, which is usually the difference between defending a reinstatement and paying for it.
Can we produce a client audit sample quickly?
Yes. Search by job number, street, date or crew and export the full evidence pack, including photographs, depths, permit references and sign-offs, as a single PDF. Most teams produce a twenty job sample the same day it is requested instead of sending somebody round the depots.
Does it cover fixed sites as well as street works?
Yes. Treatment works, substations, pumping stations and compounds are inspected on the same system as street works, with findings located to the asset and tracked through to close-out. Where a main contractor is appointed on a larger scheme, the same record can be shared with them rather than duplicated.
Does it work with no signal?
Yes. The app works offline in rural areas, chambers, basements and anywhere else coverage is poor. Job packs are issued to the device in advance, evidence is captured on the phone, and everything syncs automatically once the crew is back in signal.
Will crews use it?
That is the test we design for. Photographs are two taps, the job pack arrives on the phone with the permit already attached, and there is nothing to type up at the end of the day. Training fits inside one toolbox talk, and crews tend to prefer it to a paper sheet because it removes the evening admin.
How quickly can we roll it out across depots?
Days per depot. Your job forms are configured for you, then depots go live one at a time so the first proves the process before the rest follow. Most contractors are running a full depot within a week and across the contract inside a month.