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Falkirk Council
How are they using Insite?
Our team ensures construction projects meet quality standards, specifications, and regulations. We use Insite to log site visits in a structured diary format, track defects during inspections, and monitor overall progress. It helps us produce clear, consistent reports for the Design Team, improving visibility across the project. We’ve also started using Insite to communicate directly with the contractor, reducing reliance on email and WhatsApp and keeping everything captured in one central place.
Results with Insite
- Ease of Use
- 5/5
- Customer Support
- 5/5
- Reporting
- 5/5
- Likelihood to recommend
- 5/5
How does the inspection completion time using Insite compare with other systems you’ve used?
Other applications we’ve used in the past felt disjointed, often requiring multiple tools to complete a single inspection. Insite brings everything together in one platform, making it quicker to note, photograph, and pinpoint a defect. The ability to pass this straight to the contractor within the same app has saved us significant time and made the inspection process far more efficient and streamlined.
Who uses Insite in your team and how has it improved communication?
We’ve been using Insite both internally and with the main contractor, and it’s made a noticeable difference in how we communicate. By keeping everything in one central platform, we’ve been able to streamline how updates, defects, and reports are shared, reducing the need for emails, calls, or WhatsApp messages that can easily get lost or overlooked. This centralisation has helped reduce back-and-forth, improve response times, and ensure everyone is working from the same, up to date information.
"Insite has transformed how we work. We’re spending less time on admin and more time where it counts, on site, solving problems and ensuring quality."
About Falkirk Council
Falkirk Council is committed to delivering a wide range of services, including education, social care, housing, environmental services, and economic development. With a focus on modernising service delivery and improving outcomes for residents, Falkirk Council aims to build strong communities where inequalities are reduced and lives are improved. The Council is currently investing in significant infrastructure projects, such as the development of a new town hall and civic centre, to revitalise the town centre and provide vibrant spaces for arts, events, and community engagements.
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