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Utilities

Every job evidenced before the barriers come down

Insite captures the permit, the excavation, the joint and the reinstatement on the phone at the hole, so the client audit, the highway authority and your own compliance team all read the same record.

Works offline in the field · iOS, Android and web

Utilities operative recording a job on a phone beside a footway excavation, with Insite panels showing the permit checked on arrival and reinstatement depths per layer
Trusted by utilities and street works contractors across the UK
The reality

The job is closed. The evidence is in a van.

Field teams work fast and move on, and the paperwork follows a week later on a crumpled sheet. When the client audits, or the authority questions a reinstatement, the record has to be reconstructed. Larger schemes hand the same problem to the civils team.

Photographs never reach the job

The layers are photographed, and the pictures stay on a personal phone with no job number attached.

Permits and records live apart

The permit reference is in one system and the works evidence is in another, so nothing reconciles.

Audits take a week to answer

A single client sample turns into a search through vans, folders and inboxes.

Reinstatements are challenged

Without depth and layer evidence, a defect notice is difficult to defend and expensive to lose.

100%

of audit samples produced the same day

96%

of defect notices answered within 48 hours

£1,000+

saved every month on field admin

Job records

The job pack lives on the phone

Job number, permit reference, plans and required evidence issued to the crew before they arrive, and returned complete when they leave.

Job issued with the permit attached

Required evidence built into the form

Returned complete, not chased later

Two utilities operatives pulling duct into a street excavation, with an Insite job 4471 evidence checklist showing pre-works condition photographed
Insite reinstatement record for job 4471 showing surface course, binder, sub-base and backfill depths with 14 photographs attached
Reinstatement

Layer by layer, photographed and measured

Depths and materials recorded as the excavation is backfilled, so a reinstatement challenged twelve months later is answered with the evidence from the day.

Depth and material per layer

Photograph required before the next layer

Defect notices answered from the record

Sites and compounds

Fixed sites inspected on the same system

Treatment works, substations and pumping stations inspected with the same forms as street works, and shared with the main contractor where one is appointed.

One system for field and fixed assets

Inspections located to the asset

Findings assigned and tracked to close-out

Utilities inspector walking a treatment works compound with a tablet, with an Insite asset inspection card located and dated
Insite permit register showing three live street works jobs with compliance status and a time-stamped traffic management signature
Permits and traffic management

Permit conditions checked, not assumed

Permit reference, working hours and traffic management conditions checked and photographed at the site, so a highway authority visit finds a compliant job.

Permit conditions on the crew’s phone

TM inspected and photographed daily

Non-compliance flagged before it is noticed

Field productivity

What the crews did, without the phone calls

Jobs completed, jobs held and reasons why, captured from the van, including the connections a house builder is waiting on.

Completed and held jobs visible live

Reason codes captured in the field

Client report generated, not retyped

Two utilities operatives at the back of a van reviewing jobs on a tablet, with an Insite panel showing 126 jobs closed this week with evidence attached
Insite audit sample for March showing 20 of 20 job packs produced in one export with photographs, depths and permits included
Audit

The client sample answered the same day

Pull any job by number, date or crew and produce the full evidence pack in minutes rather than sending somebody to look through a van.

Search by job, crew, street or date

Full photographic history per job

Exported as one pack for the client

Client reporting

The compliance pack the contract asks for

Monthly evidence packs assembled from the jobs themselves, so the client sees a consistent record across every crew and every depot.

Assembled from field records

Consistent across crews and depots

Outstanding evidence visible before the deadline

Insite client compliance pack for March showing 486 jobs closed with full evidence and completion rates by depot
One system

Four products, one record

Field jobs, fixed assets and compliance evidence land in the same record, whichever depot the crew works from.

Pulse AI

Ask which jobs are missing evidence and get an answer, not a spreadsheet.

Workforce Management

See who is in the field, what they are certified for and when the ticket expires.

Form Builder

Build the job record your client contract demands and issue it to every crew.

Documents & Drawings

Plans and permit documents in every pocket, marked up at the excavation.

By role

One record from the van to the client audit

The same evidence serves the crew, the supervisor and the compliance team.

Operations Manager

See the day without ringing round.

Jobs completed and held, live

Reason codes captured in the field

Field Supervisor

Check the job before it closes.

Evidence required before sign-off

Works offline in poor coverage

Operatives

One app, every job type.

Job pack issued to the phone

Photographs in two taps

Compliance Manager

Answer the audit from the record.

Any job produced in minutes

Permit conditions evidenced daily

Commercial Manager

Bill from evidenced work.

Completed jobs evidenced as done

Disputed work answered with photographs

A day in the field

The record closes with the job

1
07:30 · First job

Permit and TM checked on arrival

Conditions confirmed, traffic management photographed before work starts.

2
09:45 · Excavation

Pre-works condition captured

The surface and surroundings photographed before the first cut is made.

3
13:00 · Reinstatement

Layers evidenced as they go in

Depth and material recorded per layer, with a photograph required before the next.

4
16:00 · Job closed

Evidence complete before leaving

The job cannot be closed without the required photographs, so nothing is chased later.

“Insite saves us over 5 hours per week per site, streamlining inspections and QA across multiple projects. With 8-10 active sites, the time savings are significant, allowing us to work more efficiently and focus on quality delivery.”

Matthew Shaw · Contracts Manager, dMb Electrical

Completed carriageway reinstatement with a utilities operative loading barriers into a van, with an Insite panel showing time saved per site
Works offline in the field
Live in days, not months
Evidence required before close
Audit-ready by default

Close the job and the evidence together

Your job forms, configured for you

Training that takes one toolbox talk

Live across a depot in days, not months

Insite contract overview showing 42 jobs today, five held, no jobs missing evidence and progress across three depots

Frequently asked questions

What is field compliance software for utilities contractors?
It is one system for the records a field job produces: permit and traffic management checks, pre-works condition, excavation and joint photographs, reinstatement layers and depths, and the client evidence pack. Insite captures each of those on a phone at the job and holds them against the job number.
Can we make photographs mandatory before a job closes?
Yes. Required evidence is built into the job form, so the crew cannot close the job until the photographs are attached: pre-works condition, the exposed joint or duct, and a photograph per backfill layer where the contract asks for one. Missing evidence is visible to the supervisor while the crew is still on site rather than a week later.
How does it help with reinstatement disputes?
Depths and materials are recorded layer by layer as the excavation is backfilled, each with its own photograph and time stamp. When a defect notice arrives twelve months later you answer it with the evidence from the day rather than reconstructing what probably happened, which is usually the difference between defending a reinstatement and paying for it.
Can we produce a client audit sample quickly?
Yes. Search by job number, street, date or crew and export the full evidence pack, including photographs, depths, permit references and sign-offs, as a single PDF. Most teams produce a twenty job sample the same day it is requested instead of sending somebody round the depots.
Does it cover fixed sites as well as street works?
Yes. Treatment works, substations, pumping stations and compounds are inspected on the same system as street works, with findings located to the asset and tracked through to close-out. Where a main contractor is appointed on a larger scheme, the same record can be shared with them rather than duplicated.
Does it work with no signal?
Yes. The app works offline in rural areas, chambers, basements and anywhere else coverage is poor. Job packs are issued to the device in advance, evidence is captured on the phone, and everything syncs automatically once the crew is back in signal.
Will crews use it?
That is the test we design for. Photographs are two taps, the job pack arrives on the phone with the permit already attached, and there is nothing to type up at the end of the day. Training fits inside one toolbox talk, and crews tend to prefer it to a paper sheet because it removes the evening admin.
How quickly can we roll it out across depots?
Days per depot. Your job forms are configured for you, then depots go live one at a time so the first proves the process before the rest follow. Most contractors are running a full depot within a week and across the contract inside a month.