How Mpact Group Ditched Paper-Based Processes and Transformed Project Collaboration with Insite
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Consistent documentation across every project
Standardised reports and presentations across all project managers and clients.
Real-time collaboration between all stakeholders
One system for site teams, design teams, and clients, replacing fragmented email chains.
Faster snagging and issue resolution
From manual spreadsheet prep to site-generated PDF reports in minutes.
“Insite has improved our systems and processes and brought us up to a new standard, away from traditional paper-based processes, and keeping with the times.”
MPACT Group delivers construction, refurbishment, and fit-out projects across Scotland and the wider UK, serving both private clients and public sector bodies. As Operations Manager, Sean Michael Coleman is responsible for project delivery, operations, and the implementation of management systems and processes across the business.
Before adopting Insite, MPACT Group relied on email-based communication, paper site files, and manual documentation processes. Snagging reports were particularly time-consuming; site teams would photograph issues on site, return to the office, manually upload images to spreadsheets, resize them, and format everything before sending. With multiple project managers working across different clients, documentation varied in style and presentation, making it difficult to maintain consistency at a business level.
As the business looked to modernise, Sean and the team went to market to find a digital solution that would actually work for site teams. That’s when they found Insite.
With Insite, MPACT Group’s teams can now capture information, raise RFIs, submit technical documents, and log issues directly from the site in real time. Rather than pulling together emails and documents from multiple sources, everything moves through a single system visible to site teams, design teams, and clients simultaneously.
The snagging process has been transformed. Where teams once spent hours back at the office compiling photo reports, they can now walk a site with a client, log snags directly in the app, assign responsibility on the spot, and generate a professional PDF report in a few taps. Each task can be closed out, signed off, and tracked through to completion within the platform.
Consistency has also improved across the business. Project managers working for the same client on different jobs now produce documentation to the same standard and presentation, strengthening MPACT Group’s professional reputation and making it easier for clients to work across their teams.
Because external stakeholders can be added to the platform without additional cost, client uptake has been strong. One client, having experienced Insite through working with MPACT Group, has since moved towards adopting the platform across their own business.
How Insite helped MPACT Group improve project delivery and collaboration
Insite has helped MPACT Group replace fragmented, manual processes with a single digital system that works for everyone involved in a project.
Replacing paper-based processes with real-time digital workflows
MPACT Group moved away from manual site files, email chains, and spreadsheet-based reports. Teams now capture information on site, assign tasks, and generate reports instantly significantly reducing the time spent preparing documentation away from site.
Centralised collaboration for all project stakeholders
RFIs, technical submittals, change requests, and snagging lists are all managed within Insite, giving every stakeholder internal teams, subcontractors, design teams, and clients a single, up-to-date view of each project. This eliminates delays from email-based back-and-forth and ensures nothing gets missed.
Consistent documentation across the business
With all teams working within the same platform, MPACT Group now produces standardised reports and documents across every project and client. This consistency has strengthened the company's professional output and helped build client confidence.
Easy-to-use for all skill levels
Insite’s simplicity was a key factor for MPACT Group. Site teams, subcontractors, and client stakeholders of varying technical experience can navigate the platform easily, upload information, manage RFIs, and track tasks from mobile devices without extra training or hardware. External stakeholders can contribute seamlessly, and adoption across the business has been strong from day one.
