About the client
Broxap is a family-owned business founded in 1946 that designs and manufactures street furniture, shelters, playground and outdoor gym equipment, and delivers design and build projects. Its project coordinators manage site installations, making sure RAMS, inductions and sign-offs are in place before and after every site visit.
The challenge
Paper templates, WhatsApp photos and slow reporting
- Installation packs were built from paper-based templates, and communication with subcontractors ran through email.
- Site photos were only visible on company mobile phones, and most site communication happened over WhatsApp.
- With information spread across phones, inboxes and paper files, site issues were hard to track.
- Reporting back to the office was slow, and each project pack had to be assembled by hand.
Keep the full story to hand
The Broxap case study as a 4-page PDF, ready to share with your team.
The solution
One place for every installation pack
- Broxap’s office and installation teams started on Insite in August 2025, and its installation supply chain joined the following month.
- Every project pack now follows the same format. Several people can work on and add to the same pack, so the office and site stay in step.
- Operatives log updates, upload photos and documents, prioritise incidents and track progress from their own phones and tablets.
- Practical completion forms have due dates and approvals, so customer signatures are captured before teams leave site.
“
The installation packs are now clearer for users as each project format is replicated and can be used and added to by multiple users. This allows for any site issues to be easily communicated from the site to the office and vice versa.
DC
Debbie Conlon
Project Coordinator, Broxap
Share Broxap's story with your team
The results
1,166 hours of admin handed back to Broxap's teams
1,166
admin hours saved to date
£40.8k
value of that time to date
4.2×
return on annual investment
Figures: Insite platform data from 28 Aug 2025 to 15 Oct 2026. Admin time valued at £35 per hour.
- 3,832 forms and inspections, 1,430 reports and 3,364 snag and item updates captured on Insite instead of on paper or in WhatsApp.
- 787 drawings and project files issued through Insite, with 1,609 projects set up and 1,508 active today.
- About 13,384 A4 sheets of paper no longer printed, filed or archived.
