About the client
Thermofuse Pipelines is a specialist polyethylene pipeline contractor, established in 1995 and based in Doncaster. It fabricates, supplies, installs, tests and commissions pipework for gas, water, fire protection, heating and cable ducting on sites across the UK and abroad. Greg Hurst, one of the business owners, oversees project management and the day-to-day running of the business.
The challenge
Printed forms and project data spread across paper and phone calls
- Every project ran on paper. Forms were printed, issued to site operatives and collected by hand during and at the end of each job.
- Holding all of a project’s data in one place was very difficult, so information was spread across paper forms, conversations and phone calls.
- Updates and instructions took time to reach the office, which held up communication and reporting.
- As projects grew more complex, the team needed to capture information directly from site while keeping one accurate record of progress and instructions.
Keep the full story to hand
The Thermofuse Pipelines case study as a 4-page PDF, ready to share with your team.
The solution
One central record, captured on site
- Thermofuse went live on Insite in August 2025. In September the team agreed one standard project template, rebuilt its paper test certificates, plant checks and QA sheets as digital forms, and brought its site engineers and fitters onto the app.
- Information is recorded as the work happens. Site teams log updates, submit documents and communicate through the app, instead of the office piecing things together later from paper and phone calls.
- Changes and instructions on site are captured straight away and reviewed by the office, so everyone works from the same record.
- Data entered on site feeds into client-facing reports, giving clients a real-time view of progress.
“
Before Insite, we were a fully paper admin style company… trying to hold that data in one place, which was very, very difficult.
GH
Greg Hurst
Thermofuse Pipelines
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The results
4,184 sheets of paper taken off Thermofuse's sites
4,184
A4 sheets no longer printed
1,634
forms and inspections captured digitally
229
reports generated for the office and clients
Figures: Insite platform data from 28 Aug 2025 to 15 Oct 2026.
- 1,634 forms and inspections captured on Insite, including test certificates, plant checks and QA sheets, with 1,453 already closed out.
- 229 reports generated for the office and clients, across 269 projects set up and 167 live today.
- Every new job starts from one standard template, with 308 forms and 1,435 checklists ready on site from day one.
