How Thermofuse Pipelines Went Fully Paperless and Streamlined Site Reporting with Insite

Thermofuse Pipelines managed projects entirely on paper before adopting Insite. Forms were printed, issued to site operatives, and collected manually during and at the end of projects. Holding all data in one place was difficult and created delays in communication and reporting.

As projects became more complex, the team needed a better way to capture information directly from site operatives while maintaining a single, accurate record of progress and instructions.

That’s when they implemented Insite.

With Insite, site teams can log updates, submit documents, and communicate directly via the app as work happens. This ensures project information is recorded in real time, rather than being collected later from multiple conversations or paper forms. Greg explains that this approach has transformed the way the team works, giving them one central location to access all project information, which improves both internal coordination and the quality of reporting to clients.

The platform has made it easier to track changes and instructions instantly, so any adjustments on site can be captured immediately and reviewed by the office team. This has helped the business move completely paperless, eliminating the delays and confusion associated with manual paperwork. Teams now have a single point of reference for all updates, which has become an essential tool for project management.